Frequently Asked Questions

We are very conscious of being price competitive and will always do our best, however, we have an amazing showroom to display and demonstrate products to you, obviously, this costs a considerable amount of money, so often our prices, although very keen, may not quite match those on the internet.

Yes we do, unlike many showrooms who charge for a survey, once you have visited our showroom and discussed which fire/fireplace you would like, we are happy to arrange to visit your home, free of charge, to assess your installation requirements and product suitability.

Many modern houses have smaller flues rather than chimneys, for these properties, we have a choice of suitable gas products, for houses with no chimney at all, we have a large selection of “balanced flue” gas fires as well as a massive range of electric fires to choose from.

Your chimney needs to pass a soundness, smoke test, often, older properties will fail this test, in those situations, in order to conform to regulations, we have to line the chimney.

Certain products require a flue liner regardless of the condition of your chimney, we can advise which ones this applies to.

Yes we can, 99% of our fireplaces can be made to measure to avoid replacing carpets or to fit on to smaller chimney breasts.

We have more than 100 fires and fireplaces on display in our showroom, along with many brochures filled with alternative designs, however, we are more than happy to discuss your personal preferences and ideas to come up with a bespoke fireplace to your exact design.

Yes all of our installers are fully registered with “Gas Safe” for gas installations and “Hetas” for woodburning installations.

Nearly all of our gas and electric fires have either a remote-control option or a high-level slide control on the outside of the fire for ease of operation.

More often than not we will have a fire that will fit into an existing fireplace, please call in with a photograph of what you currently have.